By using our services you agree to be bound by these terms.
Big Wow Web Hosting provides shared, reseller, and domain hosting services.
Accounts are activated upon receipt of payment. Free setup on all plans.
Payment is due at the start of each billing period. We accept major credit cards and PayPal.
30-day money back guarantee on all hosting plans. Domain fees are non-refundable.
We guarantee 99.9% network uptime. Credits issued for downtime below this threshold.
All accounts must comply with our Acceptable Use Policy.
You are solely responsible for all content hosted on your account.
Accounts must operate within fair usage limits for shared hosting environments.
While we perform nightly backups, you are responsible for maintaining your own backups.
You may cancel your account at any time by contacting support.
We reserve the right to suspend or terminate accounts that violate our policies.
Our liability is limited to the amount paid for services in the preceding 12 months.
You agree to indemnify us against claims arising from your use of our services.
All Big Wow branding and materials remain our intellectual property.
Your data is handled in accordance with our Privacy Policy.
We implement industry-standard security measures to protect your data.
We are not responsible for third-party services or scripts installed on your account.
Resellers are responsible for their own customers and must enforce our AUP.
Domain registrations are subject to the registrar's terms and conditions.
Support is provided via email, live chat, and phone with a 5-hour response guarantee.
Scheduled maintenance will be announced in advance when possible.
We are not liable for service disruptions caused by events beyond our control.
Disputes will be resolved through good-faith negotiation before legal action.
These terms are governed by applicable law.
We may update these terms with 30 days notice to active customers.
If any provision is found unenforceable, the remaining provisions remain in effect.
These terms constitute the entire agreement between you and Big Wow Web Hosting.
You may not assign your account without our prior written consent.
Official notices will be sent to the email address on file for your account.
For questions about these terms, contact [email protected].